What Our Pet Parents Say
When I moved to Salem 3 years ago from Quincy, MA I had difficulty finding a Vet I trusted. I continued driving to Quincy, MA for the care of my yellow Labrador after taking her to Vet's that just was not the right fit. As my dog is older this did not become feasible and luckily I stumbled along Canobie Lake Vet. Dr. Magnison and her team are AMAZING.
I trust Dr. Magnison with the care of my elder dog, butters, implicitly. Dr. Magnison was able to diagnose my dog with bladder cancer. She laid out a plan for her care and treatment. She truly is concerned about the well being of my beloved pet. My dog is over one year post diagnosis and doing fantastic. She will be 15 this year. The staff are always responsive, quick to return my calls, and quick to re-fill my dogs medications.
The staff at this facility should be highly commended for the precautions they took throughout the COVID pandemic that allowed them to remain open for the care of everyone's beloved pets. I highly recommend Dr. Magnison and the staff here.
I have been going to Canobie Lake Veterinary Hospital for years with my 3 cats. I have always received excellent care. The staff is friendly and compassionate. Canobie Lake Hospital has individual rooms where you wait with your animal to see the Doctor. Sadly I recently lost my senior kitty, not only was I provided with quality care and consistent feedback regarding his ongoing medical care but I am most greateful for the dignity and compassion that was shown to my husband, myself and our beloved cat at the end of his life.
I have ferrets, cats, bunnies, and dogs. They are very knowledgeable with each of them and been very helpful everytime we've needed a vet even fitting us in last minute several times for sick visits. Amazing with our stranger reactive dog they knew exactly how to handle him and made him feel as comfortable as possible they were all very patient with him. A very caring and helpful staff.
The staff is wonderful with my pet rabbit, Boo. If you’re looking for a Vet to take care of any exotics Canobie Lake Vet is the place to go. Very welcoming and knowledgeable staff they seem to really love all their patients. We don’t have a cat or dog but I’m sure they will take care of them just as well as our Rabbit.
We are so happy we chose Canobie Lake Vet! Every member of their staff is so kind, patient with our Goldendoodle, and always takes the time to go the extra step. The front desk team is always so friendly and comprehensive with their care. Dr. Handley is so easy to talk to and does an amazing job of being thorough with explaining things. We’ve never felt like we’re being “sold” to, she’s conservative with her treatment recommendations while keeping our Charlie’s health right on track .
I brought my 4 year old bunny here for her first vet exam. They were able to get me an appointment relatively soon. I only needed her nails to be trimmed because every time I’ve done it myself I have cut the quick and made her bleed. They told me I needed to have a new patient exam before scheduling a nail trim. I was nervous because she doesn’t like being held but they did an amazing job with her! The Dr. gave me great advice with regards to her diet and I will definitely be back. Most importantly, her nails are trimmed and she didn’t bleed. It’s under $20 to get them trimmed again. They were great.
The staff at Canobie are amazing. Today I arrived at my appointment for my two dogs at 10:52am. When I called in, it appeared that my appointment was at 10:30 and after checking, yes, the confirmation did say 10:30 so I was clearly late. Even though I was late, they checked with the doctor and said if I could be a little flexible with my time, they could get me in. Of course, I was willing. I was in and out for both of my dogs in one hour and everyone was so lovely. Danielle, the technician was amazing and so sweet. Dr. Handley, even though I was late for my appointment, spent an extensive amount of time talking with me about how best to care for my senior dog and what she needed. What a great experience - I love this place. And my dogs do too!!
Huge shout out to the staff and especially Dr. Soucey and Sydney, vet tech. I have a nervous Great Pyr and Dr. Soucey took the appropriate time to let my pup get used to her at HIS pace. She was so patient with him. He was on a calming protocal but was still nervous. I gave treats as he went back and forth to sniff her, get pets from her. She was actually able to do an exam. I couldn't believe it.
We decided to proceed with the vaccines and some EXTRA yummy treats they provided. The option was always there to come back another day if he wasn't relaxed. She wanted to keep it all positive. Well, with the help of Sydney, vet tech extraordinaire, we proceeded. I couldn't believe it... all 4 of us(my hubby too)working together to make my pup a success and NOT hating the vet.
Thank you Canobie Vet where it's not about getting the oddity in and out but taking time and having the visit be successful for the pet!
I brought my new black lab puppy in for his wellness exams. The staff was kind, efficient, knowledgeable, and most importantly absolutely ADORED my dog. The professionalism and warmness from every technician / doctor will keep us coming back. Thank you to the team for providing excellent service. Peep can’t wait for his next visit!
Absolutely amazing team. The facility was extremely clean, and well maintained - plenty of parking also. Our family has a flock of chickens and out of the blue we noticed one of the girls was not doing well. After calling about 6 vets in our general area we were referred here since most of them do not care for chickens. Despite them having a full schedule, the rep. on the phone was extremely patient in listening to my concerns, very empathetic and ultimately ended up getting us in for an emergency visit that afternoon. When we arrived we were greeted with 2 of the most pleasant and polite front desk agents. We waited only a few minutes before we were called in.
The assistant who took our information in the care room was beyond friendly and easy to talk to. While we waited for our Vet we were checked in on by the assistant to keep us updated. When our Vet came in she examined our bird with extreme care and caution, she explained in great detail about what she believed was going on and what she could do to treat. We never once felt rushed and were treated with the utmost respect while we were in the office. Despite the treatment, ultimately our bird did not make it and passed the next day. When I called in to the vet to let them know I was provided with resources on what to do if we wanted to have her death looked into further for a better explanation on what had happened to make sure she did not have anything else going on that would be of concern for the rest of our flock. Even though our outcome was not at all what we expected - we are extremely grateful for the service and care we received here.
The best experience I have ever had from a vet. My son whiskey loved going there because we were comfortable too! They are empathetic and personable. I can’t say enough good things about all the staff. The hardest part was making the decision to euthanize our dog due to chronic pain and other medical concerns. The vet educated us on outcomes, progressive treatment etc. but also explained everything to us.
They were so kind and I’m so happy to know that when the time comes, that they will give as much love to our next family members. I highly recommend them to anyone who cares for their dog like family.
I’m writing a second review just because of how absolutely blown away I am by this team. I own high drive - protection sport dogs that are not for the faint of heart. The Canobie team is always willing to learn how to handle my dog(s) and work together to keep everyone feeling comfortable and safe. I cannot thank Dr Soucy and her technician team. Susan is also absolutely amazing!
Thankful for this practice. Will forever refer any pet owner here.
Wonderful care, very professional and friendly staff! This was my first visit. It was for my Russian tortoise Speedy, who needed a beak trim and a nail trim. The vet talked with me at length about Speedy, care of Russian tortoises in general, and some things I can try to hopefully get him to be a less picky eater. Everyone was so kind to Speedy and seemed pretty delighted to have him at the clinic. Here's a photo of him with his newly-trimmed beak and nails, having a power nap when he got home :)